Le Tache

Awesome and real convenient, calls and not awkward environment (great playlist on the PA as well)

A disappointment. The "new" Springfield store is nice since they moved across the street. There's a decent amount of parking. It's somewhat complex to get to, surrounded by one way streets. But, inside is where the disappointment really shows. The sales associate I encountered was polite but indifferent -- she just didn't care. I wasn't valued for being there or as a customer. Most products there's only one of and many products they're out of: like, if you're going there for a novelty, you'll probably find something. But if you're going for something specific you might not find it. Or, if you're looking for something involving sizes, they probably only have one size. Finally, while the power companies can get away with a "fuel surcharge" and airlines can charge me for baggage, Le Tache is absurd with their "inflation charge" and they are one of those stores that adds a credit card transaction fee. Bottom line: if going to this store is part of date night, fine, or you're looking for a gag gift, fine. But if you're looking for something you want or need, prepare to be disappointed both in finding what you want and in the experience.

Let me tell you that this place, has some outstanding service. Julie, was a lovely person, with an amazing way of making someone feel comfortable and ready for fun with giving the best info on products. We were shown all the options and went with a recommendation of hers, with so many to pick from, and a budget. She gave my partner and I the best choices ever. I've traveled a lot in my life and I've lived in Miami and LA and hands down never had this kind of open arms service. I would buy here again. Do not hesitate, please visit this location if you want award winning service. I know my partner and I had the best time because we were given the best information. It was a quick and fun run. Julie showed that she cared about me and how I felt, as well as my wife.

I am very disappointed in the service I received in your Springfield store on Sunday 1/29/17. I was walking along with 2 other friends looking for new product. We were greeted by a female, Hispanic with glasses in black clothes and shoulder length hair with her hair in a half up bun and half down. We walked around the store and we were very intrigued by all the product and were having some fun conversation and talking and laughing amongst ourselves. Not once did we get service and not once did we get asked if we needed help. All of a sudden we were approached by the same female that greeted us and told that if we weren't buying anything we needed to leave. She approached us with a very rude demeanor giving no explanation why all of a sudden we were being asked to leave. Had she instead asked if we needed help she would have uncovered that in fact we did and were actually planning to buy. We were not being disruptive or rude just having fun friendly conversation amongst ourselves. I would love to know if this is how all of your stores treat their customers ? I will never recommend anyone to visit this location.

Come in and see for yourself. We sell only quality products, so the price point will be different from gag shops like Spencer's. However, a lot of times we are cheaper than manufacturers. We pride ourselves on customer service and if you have a bad experience just let the manager know.