The Pleasure Chest

The Pleasure Chest on Santa Monica Boulevard, a standout in LA’s kink and adult scene! It’s located at 7733 Santa Monica Boulevard in West Hollywood, a prime spot in the heart of the city’s vibrant, queer-friendly pulse. Since opening in 1975 (after starting in New York’s West Village in 1971), it’s been a go-to for sex toys, fetish gear, and lingerie, all wrapped in a boutique vibe that’s more welcoming than seedy. Think bright lights, clean aisles, and a staff that’s famously knowledgeable—ready to guide you through vibrators, BDSM restraints, or lube options without a hint of judgment. The store’s open 11 AM to 9 PM Sunday through Monday, 10 AM to midnight Tuesday through Wednesday, and 10 AM to 2 AM Thursday through Saturday—perfect for late-night browsing in WeHo’s nightlife glow. It’s a two-level space, packed with everything from high-end dildos to leather harnesses, plus a solid selection of books and massage oils. They’ve got a rep for free workshops too—topics like “BDSM Basics” or “Better Blowjobs,” drawing crowds eager to learn in a no-shame setting. Prices range from affordable ($20-$50) to luxe ($100+), but the quality’s a consistent win. People love it for its inclusivity—serving all genders and orientations—and the staff’s knack for making even shy first-timers feel at ease. Some call it the “Saks Fifth Avenue of sex shops” for its polish, though a few note it leans pricier than smaller spots. Still, it’s a cultural fixture, popping up in shows like Entourage and even Queen lyrics.

I've always LOVED The Pleasure Chest, and I didn't think that I could love them anymore. However! My love is further solidified and concrete for this incredible sex positive shop and boutique! I had the most wonderful experience with customer service finding information on a gift card that was purchased by my now ex-partner during the pandemic, which I hadn't used yet and was looking to finally utilize for a couple of handsome, yummy lil items I had my eyes on for a while. Not only were they able to find said card in the system and honor such transaction (without me having to go through the ex!) but they also went above and beyond and extended a special discount in which I was trying to catch before the sale was over, *because they are just that amazing!* They honored that the conversation was held during the sale and that the gift card was unable to be rectified in that said time, so they were very generous to apply the sale. And I'm so grateful because of the new delicious goodies I was able to purchase due to their kindness and great customer service and just overall incredible business practices. Thank you once again Pleasure Chest!

Used to be great. Now is overpriced and staffed with cold, impersonal, clueless employees who can’t be bothered to feign even the smallest attempt at making customers feel welcome. After two laughably poor interactions on back- to-back days with the older woman, who (as of July 2024)has mid length pink hair, I personally have no interest in shopping and spending my money here anymore. It’s either time to find a new store or just start doing my shopping online. Likely the latter. Bummer.

I got exactly what I was looking for. My husband wants to explore his feminine side.

Place was very nice I can’t complain , but the cashier at the counter was the worst customer service I’ve ever had. We asked him to take out the price tickets and he said he didn’t want to ruin his nails. Like use a marker or something. Plus his attitude was out of line.